Workshop
Retail Violence, Aggression and Workplace Safety
Loss Prevention professionals increasingly operate at the intersection of asset protection and personal safety. Theft incidents can escalate into aggression, threats, assault, and other forms of workplace violence.
This workshop examines prevention focused approaches to managing aggressive behaviour while balancing employee safety, customer welfare, organizational policy, legal responsibilities, and protection of assets.
The subject has particular Canadian relevance. Retail Council of Canada reports that 76.2 percent of surveyed retailers experienced increased violence during theft incidents.
Key Discussion Areas: Violence risk indicators, situational awareness, de escalation, intervention decisions, employee protection, incident response, reporting, post incident review, and management responsibilities.
About This Event
Loss Prevention professionals increasingly operate at the intersection of asset protection and personal safety. Theft incidents can escalate into aggression, threats, assault, and other forms of workplace violence.
This workshop examines prevention focused approaches to managing aggressive behaviour while balancing employee safety, customer welfare, organizational policy, legal responsibilities, and protection of assets.
The subject has particular Canadian relevance. Retail Council of Canada reports that 76.2 percent of surveyed retailers experienced increased violence during theft incidents.
Key Discussion Areas: Violence risk indicators, situational awareness, de escalation, intervention decisions, employee protection, incident response, reporting, post incident review, and management responsibilities.