Virtual Event
Introduction to Retail Business Operations and Management
Loss Prevention professionals cannot effectively protect a business they do not understand. Retail operations involve interconnected processes covering purchasing, receiving, merchandising, inventory management, sales, staffing, customer service, cash management, returns, logistics, and financial performance.
This event introduces participants to the commercial and operational foundations of retail management. The emphasis is on understanding where value is created, where losses occur, and how Loss Prevention interventions can support rather than unnecessarily obstruct business operations.
Participants will explore how decisions made elsewhere in the organization can influence shrink, fraud, operational errors, customer experience, and profitability.
Key Discussion Areas: Retail business models, merchandising, inventory lifecycle, receiving, sales operations, customer service, staffing, store management, profitability, shrink, returns, and operational performance.
Intended Audience: Loss Prevention professionals, retail security practitioners, new retail managers, Asset Protection personnel, investigators, and professionals transitioning into retail environments.
Learning Outcomes
Participants will understand core retail operating processes, recognize where Loss Prevention exposures arise within those processes, interpret the relationship between operational performance and loss, and communicate more effectively with retail management.
Key Takeaways from the Seminar:
- Digital Certificate of Participation
- Continuing Professional Education Credits (CPE) 2 Units
- Opportunity for membership of the Association of Chartered Loss Prevention Specialists of Canada
- Credits towards CLPA and CLPO Certifications
About This Event
Loss Prevention professionals cannot effectively protect a business they do not understand. Retail operations involve interconnected processes covering purchasing, receiving, merchandising, inventory management, sales, staffing, customer service, cash management, returns, logistics, and financial performance.
This event introduces participants to the commercial and operational foundations of retail management. The emphasis is on understanding where value is created, where losses occur, and how Loss Prevention interventions can support rather than unnecessarily obstruct business operations.
Participants will explore how decisions made elsewhere in the organization can influence shrink, fraud, operational errors, customer experience, and profitability.
Key Discussion Areas: Retail business models, merchandising, inventory lifecycle, receiving, sales operations, customer service, staffing, store management, profitability, shrink, returns, and operational performance.
Intended Audience: Loss Prevention professionals, retail security practitioners, new retail managers, Asset Protection personnel, investigators, and professionals transitioning into retail environments.
Learning Outcomes
Participants will understand core retail operating processes, recognize where Loss Prevention exposures arise within those processes, interpret the relationship between operational performance and loss, and communicate more effectively with retail management.
Key Takeaways from the Seminar:
- Digital Certificate of Participation
- Continuing Professional Education Credits (CPE) 2 Units
- Opportunity for membership of the Association of Chartered Loss Prevention Specialists of Canada
- Credits towards CLPA and CLPO Certifications